Frequently Asked Questions
Find quick answers to building access, Coworks app usage, amenities, and workspace policies. Choose your category below to get started.
Membership FAQ's
Membership & Access (Members Only)
How do I sign up for or manage a membership?
You can explore all membership options and sign up directly on our website: > View Membership Options
Current Members: You can manage your account, view invoices, or update your payment details anytime inside the Coworks app.
How do I book meeting rooms or additional space?
All member bookings for private meeting rooms, hybrid spaces, and event areas are managed directly through the app. > See Below Booking Instructions Tab
How do I access the building?
Main Entrance: Enter through the front door using the lockbox located to the right. You will receive an email invitation to set up your Master Lock Vault Enterprise account.
Side Tenant Door: Keypad access via the side door is available upon request for active members.
(Detailed step-by-step app setup and door guides can be found in the accordion sections below and within the Coworks app resources area.)
I lost my access email or can’t log in. What should I do?
Please contact us directly via text or email, and we’ll resend your invitation or help reset your access right away.
COWORKS MEMBERSHIP APP INSTRUCTIONS
The Coworks app is required for members of Wrking Space. Day Pass and occasional users are not required to have the app. Please see this instructional PDF for more information:
Front Door Access — Quick Guide (Members)
Entrance Location
The entrance is at the front of the building — look for the door labeled Wrking Space. The lockbox is mounted to the right of the door.
The resources area of the Coworks app has detailed instructions for the lockbox with pictures if needed.
Set Up Your Master Lock Account
Use your invite email to log into >Master Lock Vault Enterprise.
Enter your Org ID, email, and temporary password.
Create a new password and accept the terms.
Mobile App (Required)
Download Master Lock Vault Enterprise:
The app keeps you signed in for faster access.
Opening the Lockbox
Bluetooth: Open the app → press any button on the lockbox → tap the blue key.
Code: Enter your assigned code.
When the light turns green, open the box and use the key.
Key Instructions
Insert the key into the door lock, turn to the right, and pull open.
Once inside, return the key to the lockbox and close it securely.
The door will lock automatically behind you.
If the Box Won’t Relock
Unlock again with the app or your code.
Close the box until you hear a click + blue light.
Gently pull to confirm it’s locked.
DIRECTIONS TO WRKING SPACE – ARMADA
Use this link for directions in Google Maps:
Booking Rooms & Bookable Spaces FAQ
How do I book a room or workspace?
All reservations are handled through the Coworks app. Simply tap the Booking tab at the bottom of the screen, select your date and time range at the top, and browse available spaces.
How do booking credits work?
Every membership includes a monthly allocation of Booking Credits (where $1 in value = 1 credit).
Automatic Deduction: The total credit cost is displayed in the Coworks app before you confirm your reservation.
Credit Balance: Track your remaining balance anytime at the top of the booking screen in the app.
Monthly Resets: Unused credits reset at the start of each billing cycle and do not roll over.
What happens if I run out of credits?
You can still book any space! Once your monthly credit balance is used up, member-discounted hourly rates will automatically apply to any additional bookings directly within the app.
What are the workspace access hours for members?
Members on our Professional Flex Package enjoy full general workspace access from 7:00 AM to 6:00 PM, allowing you to work in our shared areas throughout the day outside of your specific room reservations.
What is the space usage and overtime policy?
To maintain fairness and protect room availability for everyone, please only enter a space during your officially booked timeslot. Any space occupied beyond your original reservation window will be automatically invoiced to your account at standard hourly rates.
How do I access my booked room on the day of my reservation?
Front door building access is managed via the MasterLock Vault app (you will receive separate setup instructions via email). Specific door keypad codes for individual rooms are provided directly inside the Coworks app on your active booking confirmation.
Keypad Tip: If your room door handle features a “C” button, press “C” to clear and reset the lock before entering your code. For handles without a “C” button, simply lift the handle upward to reset it before keying in your code.
Need more help with your account or general membership? Check our General FAQs & Help Page or reach out to us directly!
Billing & Payments
How do I update my payment method?
Log in to the Coworks app (or contact us) to update your billing information.
How do I see my Invoices?
Log in to the Coworks app , all your past invoices and transactions are in the app.
When am I billed?
Memberships are billed monthly on the first unless otherwise specified in your membership agreement.
Can I change or cancel my membership?
Yes — many of our memberships are flexible. Please contact us to review your options or make changes.
TENANT DOOR ACCESS – QUICK GUIDE
Entrance Location
The member entrance is on the north side of the building and labeled “Tenant Entrance Only.” This is your access point to enter Wrking Space.
How to Enter the Building
Touch the screen on the lock to light up the number panel.
(Do not use the fingerprint area.)Enter your access code (see below).
Press the ENTER button to unlock the door.
The door will automatically lock behind you once you enter.
You may exit from either the side or front entrance. Both will automatically lock after you leave.
Coworking Space Music Instructions
Our coworking lounge has a shared soundbar system for background music. Please follow the steps below to set up and keep things enjoyable for everyone.
1. Locate the Tablet & Soundbar
The Android tablet is located near the bathroom hallway.
It has several music apps you can choose from.
The soundbar provides the audio and must be turned on separately.
2. Turn On the Soundbar
Use the soundbar remote to power it on.
The same remote is used for both mode selection and volume control.
3. Set the Input Mode
On the soundbar remote, press the top-right Input button.
Cycle through the modes until the display shows BLUETOOTH.
This ensures the tablet will connect properly.
4. Play Music from the Tablet
Open one of the music apps on the Android tablet.
Connect the tablet to the soundbar via Bluetooth (it should pair automatically once in Bluetooth mode).
Adjust the volume with the soundbar remote.
5. Respect Shared Space Guidelines
Keep volume at a comfortable background level.
Only play clean versions of songs.
Choose music that’s appropriate for all members and guests.
6. When Finished
Turn off the soundbar with the remote.
Return the tablet to the home screen.
Leave the system ready for the next person.
Tip: If the tablet doesn’t connect, open the tablet’s Bluetooth settings and reselect the soundbar.
TV Casting Instructions – Main Coworking Area
Our coworking lounge is equipped with a 50” TCL Roku TV and a soundbar system. Follow these steps to connect and enjoy smooth casting during your meeting or work session:
1. Know Your Remotes
Roku Remote (TV): Powers the TV on/off, navigates menus, selects inputs, and manages apps.
Soundbar Remote (Optional): Powers the sound system on/off, switches output modes (TV, Bluetooth, Optical, etc.), and controls volume.
2. Turn On the System
Use the Roku remote to power on the TV.
If you want improved sound, turn on the soundbar using its own remote.
Otherwise, you can skip this step and just use the TV’s built-in speakers.
3. Set the Soundbar to the Correct Mode
On the soundbar remote, switch the input mode to OPTICAL for use with the TV.
Adjust the volume from the soundbar remote.
4. Cast to the TV
Make sure your device is connected to the Wrking Space Wi-Fi.
Open your casting app (YouTube, Zoom, Chrome browser, etc.).
Choose “50in TCL Roku TV” from the list of available devices.
Select whether to cast a video, app, or mirror your entire screen.
5. Wrap Up After Use
Turn off the TV with the Roku remote.
On the soundbar remote, switch the mode back to Bluetooth so it’s ready for the next user.
Power off the soundbar if you turned it on.
Tips for Smooth Use:
Keep your device close to the Wi-Fi router for best connection.
If the TV doesn’t appear in your casting list, restart the casting app or the TV.
Always leave the soundbar set to Bluetooth when finished.
Facility & Support
Who do I contact if I have an issue with Wi-Fi, office equipment, or space access?
Please text or email our support team — we’re happy to help resolve any issues quickly. (see info below)
Is there staff on-site?
Wrking Space operates on a semi-self-service model. Staff are available during business hours by appointment or as needed.
Can I bring guests or clients?
Yes, members can host guests. Please be mindful of shared space use and ensure guests follow Wrking Space policies.
Still need help?
Contact Us:
Email: info@wrkingspace.com
Office: 586-496-1223
Cell Text/Call: 586-422-1840
Day Passes & Hourly Bookings FAQ's
Day Pass & Non-Member Access
Can I book a Day Pass or hourly workspace?
Yes! We offer flexible single-day passes and hourly workspace access directly through our website: > Book a Day Pass
How do I book a meeting room or event space?
You can easily reserve small meeting rooms, private multi-purpose spaces, or event areas online without needing a full membership: > Book a Space
How do I enter the building on the day of my reservation?
Entrance Location: The main entrance is located at the front of the building on the right-hand side.
Front Lockbox Access: Refer to your welcome email for your assigned access code. Use this code on the lockbox to the right of the front door to retrieve the key, open the door, and return the key to the box immediately after entering.
(Detailed step-by-step lockbox and check-in tablet guides can be found in the accordion sections below.)
I lost my access email or can’t log in. What should I do?
Please contact us directly via text or email, and our team will resend your booking confirmation or code immediately.
Front Door Access — Quick Guide (Day Pass & Booking Users)
Entrance Location
The entrance is at the front of the building — look for the door labeled Wrking Space. The lockbox is mounted to the right of the door.
Opening the Lockbox
Enter your access code.
Inside you’ll find a key on a tether.
Insert the key, turn it to the right, and pull the door open while holding.
Key Instructions
Once inside, return the key to the lockbox and close it securely.
The door will auto-lock behind you.
Exiting
You can leave through the front or side door — both re-lock automatically.
Note: the front door is always locked from the outside.
Quick Tip
If the lock feels stiff, gently pull the door toward you while turning the key.
CHECK IN TABLET – QUICK GUIDE
Here’s a quick guide for checking in when you arrive at Wrking Space. For details on building access and usage, please refer to those sections.
The tablet is located on the right side of the front door.
Day Pass Users, Room Bookings, and Visitors Check in:
Press the top button (left side, near the center) to turn on the screen.
Select Check-In/Out.
Choose Visitor to the Community.
Tap Skip to Check-In (second button from the bottom).
Enter your information on the next screen — and you’re all set!
Optional Member Check-ins
Members can also utilize the front desk tablet to check themselves in. This is optional for regular members and is not a requirement.
Members can select the “Member Check-in” option and find themselves in the directory to check themselves in.
If you’ve purchased a Day Pass pack, your remaining passes will be displayed after check-in.
That’s it — you’re ready to Wrk!
DIRECTIONS TO WRKING SPACE – ARMADA
Use this link for directions in Google Maps:
Coworking Space Music Instructions
Our coworking lounge has a shared soundbar system for background music. Please follow the steps below to set up and keep things enjoyable for everyone.
1. Locate the Tablet & Soundbar
The Android tablet is located near the bathroom hallway.
It has several music apps you can choose from.
The soundbar provides the audio and must be turned on separately.
2. Turn On the Soundbar
Use the soundbar remote to power it on.
The same remote is used for both mode selection and volume control.
3. Set the Input Mode
On the soundbar remote, press the top-right Input button.
Cycle through the modes until the display shows BLUETOOTH.
This ensures the tablet will connect properly.
4. Play Music from the Tablet
Open one of the music apps on the Android tablet.
Connect the tablet to the soundbar via Bluetooth (it should pair automatically once in Bluetooth mode).
Adjust the volume with the soundbar remote.
5. Respect Shared Space Guidelines
Keep volume at a comfortable background level.
Only play clean versions of songs.
Choose music that’s appropriate for all members and guests.
6. When Finished
Turn off the soundbar with the remote.
Return the tablet to the home screen.
Leave the system ready for the next person.
Tip: If the tablet doesn’t connect, open the tablet’s Bluetooth settings and reselect the soundbar.
TV Casting Instructions – Main Coworking Area
Our coworking lounge is equipped with a 50” TCL Roku TV and a soundbar system. Follow these steps to connect and enjoy smooth casting during your meeting or work session:
1. Know Your Remotes
Roku Remote (TV): Powers the TV on/off, navigates menus, selects inputs, and manages apps.
Soundbar Remote (Optional): Powers the sound system on/off, switches output modes (TV, Bluetooth, Optical, etc.), and controls volume.
2. Turn On the System
Use the Roku remote to power on the TV.
If you want improved sound, turn on the soundbar using its own remote.
Otherwise, you can skip this step and just use the TV’s built-in speakers.
3. Set the Soundbar to the Correct Mode
On the soundbar remote, switch the input mode to OPTICAL for use with the TV.
Adjust the volume from the soundbar remote.
4. Cast to the TV
Make sure your device is connected to the Wrking Space Wi-Fi.
Open your casting app (YouTube, Zoom, Chrome browser, etc.).
Choose “50in TCL Roku TV” from the list of available devices.
Select whether to cast a video, app, or mirror your entire screen.
5. Wrap Up After Use
Turn off the TV with the Roku remote.
On the soundbar remote, switch the mode back to Bluetooth so it’s ready for the next user.
Power off the soundbar if you turned it on.
Tips for Smooth Use:
Keep your device close to the Wi-Fi router for best connection.
If the TV doesn’t appear in your casting list, restart the casting app or the TV.
Always leave the soundbar set to Bluetooth when finished.
Facility & Support
Who do I contact if I have an issue with Wi-Fi, office equipment, or space access?
Please text or email our support team — we’re happy to help resolve any issues quickly. (see info below)
Is there staff on-site?
Wrking Space operates on a semi-self-service model. Staff are available during business hours by appointment or as needed.
Can I bring guests or clients?
Yes, members can host guests. Please be mindful of shared space use and ensure guests follow Wrking Space policies.
Still need help?
Contact Us:
Email: info@wrkingspace.com
Office: 586-496-1223
Cell Text/Call: 586-422-1840